Quality Management
We recognise that to be a long-term successful business, we need to deliver customer satisfaction and a product that meets the client’s requirements & specification. Our aim is to provide excellent products, goods and services on time and within budget.
It is our policy to maintain the reputation of R3 Carpentry Southern by continually meeting or exceeding the requirements of our client’s in terms of service delivery and workmanship.
We are committed to continually improving the effectiveness of the management system and require all personnel to be proactive in suggesting improvement to the processes, procedures and related documentation.
The Company’s Directors, who take responsibility for its execution and share responsibility for the implementation of this policy, endorse this statement.
Customer Care
The service to your company continues after the customer has settled in. Although we do everything possible to eliminate customer care, unfortunately when working on large construction sites not all problems can be avoided.
We have dedicated expert carpenters who are friendly, courteous and professional individuals who will give your customer the best experience possible if any issues arise.
Our admin team liaise with your company, the customer and our carpenters, to ensure effective communication throughout, making the whole process as customer-friendly as possible
Health & Safety
We are dedicated to implementing quality management procedures.
In a trade with ever changing systems and methods we consistently record carpentry issues which we then analyse with our highly skilled carpenters and site team so we can rectify the issue.
Prior to handing over to our clients a member of our Quality Management team will carry out checks ensuring a quality finished product and giving our client time to focus on other issues in a ever demanding industry.
Through our policies we set out to make a positive contribution within the communities in which we operates – economically, environmentally and socially. Our overall aim is to adopt best practice in all that we do across all aspects of our business. By continuously seeking improvements and initiatives which add value, investing in the training and development of our employees, treating environmental issues and sustainable construction with the highest importance, creating partnerships with customers and our supply chain, and by working with the community, we will achieve the future sustainability of our business in a truly responsible way that benefits all.
The management recognises that such policy and measures are advantageous to employees and the company by minimising the likelihood of injury or ill health to people, controlling loss, damage, wastage, avoiding disruption of the production process and safeguarding the environment.
To achieve these objectives, in compliance with legislation, R3 Carpentry Southern require all personnel (directly and indirectly employed) to support these and co-operate fully in their implementation.
